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At Emoto Electric, we strive to provide high-quality EV servicing and genuine spare parts. This Return & Refund Policy outlines the conditions under which returns, replacements, or refunds may be applicable.
Service Policy
Due to the nature of EV servicing and repair work, services once completed are generally non-refundable. However, if there is any issue related to the quality of service, customers are encouraged to contact us, and we will review the concern and provide a suitable resolution.
Spare Parts Return
Returns for spare parts may be accepted under the following conditions:
- The item is unused and in its original condition
- The return request is made within 3–5 days of delivery
- The product is returned with original packaging and invoice
Used, damaged, or improperly handled items will not be eligible for return.
Refund Policy
Refunds, if applicable, will be processed under the following situations:
- Incorrect or defective product delivered
- Approved return requests after inspection
Once approved, refunds will be processed within a reasonable time through the original payment method.
Replacement Policy
In case of defective or damaged spare parts, we may offer a replacement instead of a refund, depending on product availability and condition.
Cancellation Policy
Orders or service bookings can be canceled before the service is initiated or product is dispatched. Once the process has started, cancellation may not be possible.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used spare parts
- Customized or special-order items
- Services that have already been completed
Contact Us
If you have any questions regarding returns or refunds, feel free to reach out:
📞 +91 7543823664
📧 info@emotoelectric.com
📍 Gobarsahi, Muzaffarpur, Bihar – 842001